Multi-Site Cleaning Across Sydney and Brisbane
DOCOR runs one cleaning program across sites in New South Wales and Queensland: a scope written for each location, teams based in the city that location sits in, and a single contact accountable for all of it.
Running sites in two states usually means two providers, two standards and two invoicing relationships. This is the alternative: one program, local teams in each city, and one person who can answer for every location.
What a two-state program covers
- Greater Sydney
- Brisbane Metro
- Morning and afternoon shifts per site
- A separate checklist for each location
- Central replacement coordination
- One point of contact
A checklist per site, not one per brand
Group operators often inherit a single cleaning specification written for whichever site opened first. It never fits the others. We write the scope location by location — the rooms that exist, the traffic they get, the hours they trade — so a smaller Brisbane site is not paying for a schedule built around a flagship in Sydney, and the flagship is not under-serviced to match the average.
Local people in both states
Cleaning quality tracks how well the cleaner knows the site. Each location is serviced by a team based in that city and inducted on that specific site, with absences and special requests coordinated centrally so cover comes through the same channel that manages the rest of your program.
Reporting a head office can actually use
Every completed service can be recorded against its site: the checklist, photographs of the finished areas, and any issue or maintenance item found. That gives a national or regional manager the same view of a Brisbane site as of one they can walk into, and it gives a procurement team a documented service history rather than an assurance.
One relationship, one escalation path
Scope changes, additional sites, one-off deep cleans and complaints all go to the same contact. There is no per-site account manager to chase and no handover between states — which is the practical reason multi-site groups move to a single provider in the first place.
How the program is run
- Site assessment at every location
- A tailored scope and schedule per site
- Site-specific induction and training
- Checklist and reporting setup before commencement
- Photo-based service verification
- Issue reporting and follow-up
- Centralised oversight across all locations