Frequently asked questions
The questions facilities managers, property managers and procurement teams ask us most often. If yours isn't here, ask us directly.
Which areas do you service?
DOCOR Services operates across Greater Sydney and Brisbane Metro. If your site sits just outside those areas, tell us where it is — we will review it and let you know whether we can assist.
Do you provide after-hours cleaning?
Yes. Cleaning is scheduled around how each site operates, whether that is before opening, after close, or during business hours where that suits you better. Multi-site programs can run different timing at each location.
Can you manage multiple business locations?
Yes. DOCOR currently coordinates recurring commercial cleaning across five locations in Sydney and Brisbane, with local teams in both states and one point of contact for the whole program.
How do you maintain consistent standards?
Each location works to its own documented checklist, completed services can be supported by photographs, and we run site inspections, corrective actions and management reviews with centralised oversight across every location.
Do you provide cleaning products and equipment?
Equipment and consumables are planned for each site during mobilisation and confirmed in your scope — including whether DOCOR supplies them or works with stock you already hold.
How are services verified?
Through site-specific checklists, photographs taken after the clean, and recorded comments and issue reports that are followed up with your contact.
Can each location have a different checklist?
Yes — and in practice each one does. Tasks and frequencies are written for the actual rooms, surfaces and traffic of each site rather than applied from a template.
How do you manage absences and replacement cleaners?
DOCOR maintains operational teams in Sydney and Brisbane and coordinates replacements centrally, so cover is arranged through the same point of contact that manages your program.
Can you work around operating or treatment hours?
Yes. Morning and afternoon shifts are adapted to each location, which is how we currently service clinic and salon environments that run a full appointment book.
How do you prepare a commercial cleaning proposal?
We start with a site assessment covering layout, hours, traffic and requirements, then prepare a tailored scope and quotation for that location. Nothing is priced automatically from a form.
Can DOCOR respond to an RFP or tender?
Yes. Our Capability Statement can be attached to a submission, and we can respond to procurement questionnaires and pricing schedules. Send the documents to hello@docorservices.com.au and we will confirm receipt and timing.
What information is required to prepare a proposal?
The location or locations, operating hours, the areas to be cleaned and roughly how large they are, the frequency you need, any access or security requirements, and your intended start date. If you are unsure of any of it, we will work through it during the site assessment.
Still have a question?
Ask us directly, or send the site details and we'll come back with a proposal.